F.A.Q


Got Questions?

FIT

How does Horsaison garment fits?

True to size. Our Long combat jacket is designed to be oversized, looser fit and perfect for layering. Our cropped jacket is a slouchy fit around the shoulders and offers the option to tighten the waist. Our Swedish zip up is made of 100% wool, and is very stretchy. It will fit perfectly to people with very broad shoulders like it will adjust to smaller ones. 

Still have questions about the fit of our styles?  Our team knows all about how they wear and can give you feedback and answer your questions. Contact us at contact@shophorsaison.com.

SHIPPING

How much is shipping?
Horsaison offers a pickup option for all local orders at DeuxLions boutique:
5431 Boul St-Laurent, Montréal, QC H2T 1S5
We ship worldwide using Canada Post and the shipping cost is 10$CAD for all packages being delivered in Canada. For all US & international orders it will vary depending on the weight between 20-40$CAD. 
When will my order ship?
Horsaison orders will ship within 2 business days. 
How do I track my order?
You will get an email confirmation when your payment has been received, and a second email with your tracking number when your order has been packed. Once your tracking number is active, the approximate time of transit is: 3-8 business days in Canada, 8-12 days for international shipments. 

DUTIES & TAXES

Applicable depending your region. 

RETURN & CUSTOMER SERVICE

How do I make a return?
All sales are final. In case you were sent the incorrect item, please contact us at contact@shophorsaison.com, within 72 hours of receipt. If an exchange is permitted, items must be returned unworn, unwashed along with original packaging and tags.

OTHER

For any other inquiries you may have, please contact us at contact@shophorsaison.com and we will do our best to answer any questions and and accommodate your request!